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Time to See it Through Your Members' Eyes

Author: Brent Darden
Length: 63 minutes
Published: 2017
Format: Webinar

Product Code: 2015664
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Price $79.00
Member Price $0.00
In this IHRSA webinar, sponsored by ABC Financial, you will learn how to improve your health club's customer service.

Learning Objectives:
  • Learn what it takes to differentiate based on customer experience
  • Understand why so many businesses struggle to deliver remarkable experiences
  • Discover how legendary brands build a culture of service
  • Gain insight into members highest priorities & expectations
  • Explore the concept / role of being and experience architect