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Member Feedback, Big Data & The Five Things Happy Members Talk About Most



Author: Jon Nasta
Length: 41 minutes
Published: 2017
Format: DVD

Product Code: 827008402892
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Price $49.95
Member Price $49.95
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Member Feedback, Big Data & The Five Things Happy Members Talk About Most discusses the value of member feedback/loyalty, as well as how it can be measured. The video also reviews the results of an undertaking that looked at the feedback comments of over one million members from over 2,000 different clubs. In that regard, the video details the top five things happy club members value versus the top five factors unhappy members talk about. In addition, the video explores the key performance data/benchmarks from different sectors in the club industry.

Among the topics covered: 

• What we believe at Xercise4Less 
• Member feedback 
• What are the five things loyal members care about most? 
• What are the five things detractors talk about most? 
• Why are loyal members so important? 
• Health & fitness industry study 
• What are the top five delighters? 
• Put your feedback to work