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Retention Journey: Getting It Right Once and For All

Author: Mark Miller, Maria Miller
Length: 64 minutes
Published: 2017
Format: DVD

Product Code: 827008400997
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Price $49.95
Member Price $49.95
Price $37.46
Member Price $37.46
Retention Journey: Getting It Right Once and For All reviews the various stages of retention and details key factors that impact a facility’s level of member retention. The video discusses what an entity does at various points along the member lifecycle that can greatly enhance or detract from member retention. The video also covers three factors that can drive and improve retention. In addition, the video outlines an innovative approach that clubs can employ to successfully address member retention once and for all.

Among the topics covered: 

• Member onboarding 
• What do you know about your customer? 
• So what’s the solution? 
• Connection 
• Members 
• Member survey 
• The dread factor