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Four Best Practices for Using Member Feedback in Your Health and Fitness Business



Author: Katie Bossie
Length: 59 minutes
Published: 2017
Format: DVD

Product Code: 827008400591
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Four Best Practices for Using Member Feedback in Your Health and Fitness Business reviews why member feedback—both positive and negative—is a treasure for business owners. The video explains that without member feedback, clubs can never be certain what keeps customers coming back or what makes them leave. The video also reviews examples of case studies, provides actionable insights, and details best practices that can be easily implemented by a business.

Among the topics covered: 

• Best practice #1: ask, listen, follow-up 
• The ultimate question 
• Follow-up in 24 to 48 hours 
• Best practice #2: track and measure performance 
• Praising staff for doing a great job 
• Best practice #3: gaining insight to take action 
• Best practice #4: empower promoters to recommend you 
• Summary