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The Art of Managing Member Suggestions & Complaints

Author: Chris Stevenson
Length: 59 minutes
Published: 2016
Format: DVD

Product Code: 827008388790
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Price $49.95
Member Price $49.95
Price $37.46
Member Price $37.46
The Art of Managing Member Suggestions & Complaints explains why suggestions and complaints are a crucial element of a health/fitness club business. In that regard, the DVD reviews the key measures of success. In turn, the DVD also details how clubs can implement a system that will help grow their business. In addition, the DVD discusses how organizations can train their staff to obtain suggestions and complaints. Furthermore, the DVD points out effective tools that clubs can utilize to respond to the feedback that they receive.

Among the topics covered: 

• Measures of success
• What is the art of suggestions & complaints? 
• Why is member feedback so important?
• Keys to member engagement
• Three methods of gathering feedback 
• Systematic suggestions & complaints 
• General surveys 
• Net promoter scoreTM 
• Targeted surveys 
• Putting it all together