Don't see what you want? Call us today at 888-229-5745
Customer Service Hours: Monday - Friday 8:00 A.M. - 4:30 P.M. PST

  facebooktwitterYouTube
 
**Make sure you are signed in before attempting to make purchase**

  Products by Category

credit cards

Customer Service is OUT, Customer Hospitality is IN!



Author: Shawn Stewart
Length: 75 minutes
Published: 2016
Format: DVD

Product Code: 827008387793
E-mail this product to a friend E-mail this product to a friend

DVD
Quantity:   
Price $49.95
Member Price $49.95
DOWNLOAD
Quantity:   
Price $37.46
Member Price $37.46
Customer Service is OUT, Customer Hospitality is IN! reviews proven customer hospitality principles that health/fitness clubs can implement immediately. The DVD also explains how clarity and buy-in to those principles can be created throughout an entire organization. In addition, the DVD points out how facilities can get everyone focused on a common goal through a common set of core values. Furthermore, the DVD details innovative hiring and training techniques that can drive a hospitality culture in a club. The DVD also examines how an organization can create a culture of growing and developing leaders.

Among the topics covered: 

• Great companies 
• What’s the difference between customer service and hospitality? 
• Be genuine 
• 5-Step interview based on core values 
• Core value test 
• Seven habits of highly effective hospitality 
• Moments of truth 
• Customer hospitality philosophy 
• Culture of growing & developing future leaders 
• The GallupTM 12-Question Survey