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Health Club Hospitality: Delivering a New Service Standard

Author: Brent Darden
Length: 59 minutes
Published: 2016
Format: DVD

Product Code: 827008381890
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Price $49.95
Member Price $49.95
Price $37.46
Member Price $37.46
Health Club Hospitality: Delivering a New Service Standard features an interactive tutorial session that is designed to enable health/fitness club operators to make a difference in their organizations. The DVD looks at 12 factors that support the delivery of a memorable member experience, including the cornerstone of a brand framework, a commitment that is publicly communicated, service leadership, a drive to empower customer service-related decisions, onboarding, everyone understands their role in the delivery of customer service, systems in place to help support efforts to deliver customer service, member satisfaction is measured and managing, high standards set for what the services could be, etc.

Among the topics covered: 

• What was your lowest score? 
• The interview process 
• Percent of hiring 
• PirchTM 
• Recognition
• Dress code 
• Member satisfaction 
• Best customer service 
• The top