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The IHRSA Member Retention Report (Volume 3, Issue 3)

Author: Presented by IHRSA
Length: 5 pages
Published: 2015
Format: PDF

Product Code: MRR-Spr2016
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Price $29.95
Member Price $0.00
The IHRSA Member Retention Report is a publication series designed to help club operators improve efforts around membership retention. Powered by The Retention People, this edition (Volume 3: Issue 3) explores the impact of the staff interactions with members on retention rates. Based on a survey of more than 13,000 health club members, this report examines how various types of interactions affect retention of members at high risk of cancelling their memberships.