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The IHRSA Member Retention Report (Volume 3, Issue 1)



Author: Presented by IHRSA
Length: 5 pages
Published: 2015
Format: PDF

Product Code: MRR-Summer2015
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The IHRSA Member Retention Report is a publication series designed to help club operators improve efforts around membership retention. Powered by The Retention People, this edition (Volume 2: Issue 4) explores the impact of the Net Promoter ScoreĀ® on club member retention. Based on a survey of more than 10,000 health club members, this report examines how member demographics, duration, attendance, and activity participation vary between Promoters and Detractors.