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Creating a Culture of Service Excellence: Leading a 5-Star Team



Author: Bryan K. Williams
Length: 64 minutes
Published: 2015
Format: DVD

Product Code: 827008359691
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Price $49.95
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Creating a Culture of Service Excellence: Leading a 5-Star Team reviews the leadership skills and competence required to lead a 5-star caliber group of employees. In that regard, the DVD explains how health/fitness clubs can build a team of highly engaged employees. The DVD also details the 11 non-negotiables of 5-star leaders. In addition, the DVD explores how individuals can become a leader that others want to follow. The DVD also discusses how clubs can communicate the underlying purpose of each staff member’s role.

Among the topics covered: 

• There should be evidence that you were there 
• Phases of cultural engagement 
• Levels of leadership influence 
• Feedback 
• Non-negotiables 
• Be exceptional