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Differentiating Your Club Through All-Star Customer Service



Author: Chris Stevenson
Length: 63 minutes
Published: 2015
Format: Webinar

Product Code: 2015630
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Webinar
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Price $79.00
Member Price $39.00
In this IHRSA webinar, you will learn how to ensure that your health club provides exceptional service to its members. Highlights include:
  1. Learn WHY customer service is the most important, yet often overlooked, aspect of a business.
  2. Gain an understanding of how the NPS® works and why it is such a great tool to assess your level of customer service.
  3. Examine the why, what, when and who of all-star customer service.
  4. Explore ways to ensure that customer service increases profitability through increased member retention, increased ancillary revenue and more new member referrals.
  5. Obtain tangible tools and practices to insure great customer service that you can begin to implement immediately in your facility.