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Closing Your Club's Back Door: An Interactive Approach to Increasing Member Retention

Author: Dan Griffin
Length: 60 minute
Published: 2014
Format: Webinar

Product Code: 2014624
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Price $79.00
Member Price $0.00
In this IHRSA webinar, sponsored by Cybex, you will learn how to improve your health club's member retention rate. Highlights include:
  • Review the 5 critical factors to ensure successful new member and new employee "launching".
  • Discover how member retention often mirrors staff / associate retention.
  • Obtain lessons from The Ohio State University - Why making your BIG club feel smaller works wonders for your bottom line.
  • Discuss the importance of remembering names, saying hello, good bye and how did we do?
  • Understand why your club newsletter is an important retention tool.
  • Learn how to issue the Kaizen Challenge to improve retention and your entire club.