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Enhancing the Member Experience: Lessons Learned from the World's Most Successful Brands (Webinar)



Author: Blair McHaney
Length: 84 minutes
Published: 2013
Format: Webinar

Product Code: 2013608
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Webinar
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Price $79.00
Member Price $39.00
In this IHRSA webinar, sponsored by Cybex, you will learn how to improve the overall experience of your health club's members.

Highlights include:
  • Gain insight on how the greatest brands look at, use, and respond to the voice of the customer.
  • Discover how to remove the layers that insulate you from your members.
  • Learn how to better engage your employees and members.
  • Understand how to innovate strategic change with ""root cause"" analysis.
  • Discover how to use technology to your advantage and set yourself apart from your competitors.