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Creating Member Loyalty with Service Excellence



Author: Michele Melkerson-Granryd
Length: 90 minutes
Published: 2013
Format: Webinar

Product Code: 598
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Webinar
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Price $79.00
Member Price $39.00
In this IHRSA webinar, sponsored by CYBEX, you will learn how to create member loyalty in your health club through excellent service.

Highlights include:

  • Discover how to develop a culture of loyalty within your club - retention is just part of the picture!
  • Learn how to hire and train with the overall customer experience in mind.
  • Review policies and procedures that support excellence in customer service and member retention.
  • Engage your members with programming that creates results and retention.
  • Explore customer service that WOWs the non-member.