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Customer Service Success: Making Members Feel Special

Author: Patricia Kirk
Length: 56 minutes
Published: 2012
Format: MP3

Product Code: 12CONV28
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Price $10.00
Member Price $0.00
This session was recorded during IHRSA's 31st Annual International Convention & Trade Show in March 2012.

Session Highlights:

* Learn the 5 main points of customer service at the Service Desk that make members feel special: Signature Behaviors are the Key
* Learn how to turn complaints/concerns into opportunities for great connection and exceptional customer service
* Learn the 3 Keys to Sales Success at the Service Desk
* Learn how to "enforce club policies" (The Key is not to have any. What, you say?)
* Learn the Secret to Optimal Customer Service Training: How to get your staff on board with your brand