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Making Your Front Desk Work for You and Your Customers
Making Your Front Desk Work for You and Your Customers

Making Your Front Desk Work for You and Your Customers

Author: Jeanne Wunderle
Length: 82 minutes
Published: 2011
Format: DVD

Product Code: 827008101498
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A number of key factors are involved in a successful front-desk operation. Making Your Front Desk Work for You and Your Customers details three major components of all front desks—technology, personnel and design—and then explores several tested strategies for ensuring that a facility’s front-desk operation is successful. The DVD explores how facilities can best serve their customers and their bottom line at the same time.

Among the topics covered:

• Front desk examples
• Front desk and admission area services
• Fundamental components
• Technology
• The customer experience
• The face of your facility