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Five Star Service: Standards - Strategies - Solutions (MP3)



Author: Brent Darden
Length: 64 minutes
Published: 2011
Format: MP3

Product Code: 11CONV33
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MP3
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This session was recorded during IHRSA's 30th Annual International Convention & Trade Show in March 2011.

Session Description:

    * Learn to think strategically about service delivery
    * Learn how to evaluate current service opportunities
    * Establish specific service standards
    * Discuss how to create effective service training for staff members
    * Develop tools that support service excellence