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Retaining Key Employees: Building the Foundation Needed to Achieve Superior Member Service (MP3)

Author: Thomas Hudgin
Length: 56 minutes
Published: 2011
Format: MP3

Product Code: 11CONV48
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Price $10.00
Member Price $0.00
This session was recorded during IHRSA's 30th Annual International Convention & Trade Show in March 2011.

Session Description:

    * Learn how to increase work efficiency by creating an environment where people become self-motivated
    * Discuss the most effective way to share constructive criticism and increase both the quality and quantity of staff output
    * Gain an understanding that money is not always the best motivator in job performance and that an appreciation for good work, trust and respect, feeling in on things, ability to share ideas openly, opportunity to try new things in creating delighted customers are just a few more important motivators than money
    * Explore strategies that will build a loyal and productive workforce
    * Understand that a self-motivating environment will propel your club to the top of the competition