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Advocates & Assassins: The Importance of Great Customer Service (MP3)

Author: Darren Jacobson
Published: 2010
Format: MP3

Product Code: 10cv26
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Price $10.00
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  • Analyze the link between great customer service and perceived value
  • Discuss how to differentiate your business through service excellence and the danger of turning advocates into assassins
  • Learn how to create the right environment and the art of effective communication with your client base to ensure excellent service and powerful perceptions of your business.
  • Learn why to discuss why customer service is so important
  • Learn to discuss what a successful personal trainer looks like
This session was presented by Mr. Darren Jacobson, Head of Product, Virgin Active South Africa.