Don't see what you want? Call us today at 888-229-5745
Customer Service Hours: Monday - Friday 8:00 A.M. - 4:30 P.M. PST

  facebooktwitterYouTube
 
**Make sure you are signed in before attempting to make purchase**

  Products by Category

credit cards

Advocates & Assassins: The Importance of Great Customer Service (MP3)



Author: Darren Jacobson
Published: 2010
Format: MP3

Product Code: 10cv26
E-mail this product to a friend E-mail this product to a friend

MP3
Quantity:   
Price $10.00
Member Price $0.00
  • Analyze the link between great customer service and perceived value
  • Discuss how to differentiate your business through service excellence and the danger of turning advocates into assassins
  • Learn how to create the right environment and the art of effective communication with your client base to ensure excellent service and powerful perceptions of your business.
  • Learn why to discuss why customer service is so important
  • Learn to discuss what a successful personal trainer looks like
This session was presented by Mr. Darren Jacobson, Head of Product, Virgin Active South Africa.