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Why People Quit
Why People Quit (PDF only)

Why People Quit (PDF only)

Author: Presented by IHRSA
Format: PDF

Product Code: 505
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Price $29.95
Member Price $9.95
The best clubs must deal with member attrition. Learn what factors play the greatest role in a member's decision to quit, how a club's newest members' thoughts about quitting may differ from those of veteran members, the role staff can play in member retention, insights into how former members might be ""recaptured,"" and more. In addition, this report presents case studies of four clubs and what the management and staff did in reaction to the findings of this study. (Sponsored by Fitlinxx)

Published in 1998
32 pages