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Integrating a Comprehensive Delivery System for Consistent Customer Service
Integrating a Comprehensive Delivery System for Consistent Customer Service

Integrating a Comprehensive Delivery System for Consistent Customer Service

Author: Bill McBride
Length: 79 minutes
Published: 2007
Format: DVD

Product Code: 827008216994
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Integrating a Comprehensive Delivery System for Consistent Customer Service reviews how health/fitness clubs can provide consistent service delivery throughout all member touch points. The DVD details how facilities can unlock the ""connection lock"" involved in offering inclusive service for all members. The DVD also explains how clubs can incorporate focus and intensity in their efforts to create the ?wow? factor in their customer service approach.

Among the topics covered:
  • Consumer sentiment index
  • Trends in population health management
  • Net promoter score
  • Qualities of your team
  • Why people leave
  • Who are you hiring?
  • Evaluation model
  • Sales
This session is presented by Bill McBride, Chief Operating Officer, Club One, Inc.

Order the audio-only MP3 version of this session for $15 (member price).