Don't see what you want? Call us today at 888-229-5745
Customer Service Hours: Monday - Friday 8:00 A.M. - 4:30 P.M. PST

  facebooktwitterYouTube
 
**Make sure you are signed in before attempting to make purchase**

  Products by Category

credit cards

How to Offer "5-Star" Customer Service in Your Club
How to Offer

How to Offer

Author: Josh Yonushonis
Length: 57 minutes
Published: 2007
Format: DVD

Product Code: 827008221592
E-mail this product to a friend E-mail this product to a friend

DVD
Quantity:   
Price $49.95
Member Price $39.95
DOWNLOAD
Quantity:   
Price $37.46
Member Price $37.46
STREAMING
Quantity:   
Price $37.46
Member Price $37.46
DVD+DOWNLOAD
Quantity:   
Price $55.00
Member Price $55.00
DVD+STREAMING
Quantity:   
Price $55.00
Member Price $55.00
How to Offer "5-Star" Customer Service in Your Club reviews how a high-end hotel health club & spa flawlessly provides customer service and how health/fitness clubs can implement similar strategies into their facilities. The DVD details how a club can establish high-quality customer-service standards, and can make sure that its entire staff delivers consistent customer service. The DVD explains how clubs can make customer service an art form in their facilities.

Among the topics covered:
  • Standards for customer service
  • Bad customer service
  • Good customer service
  • Hiring
  • Mission statement
  • Customer feedback

This session is moderated by Josh Yonushonis, Regional Manager, WTS International.

Order the audio-only MP3 version of this session for $20 (member price).