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The Next Level in Creating a Quality Member Experience
The Next Level in Creating a Quality Member Experience

The Next Level in Creating a Quality Member Experience

Author: Presented by IHRSA
Format: MP3

Product Code: 06CV18
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MP3
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Price $10.00
Member Price $0.00
Monday, March 20, 2006
Member Service & Retention Track
  • Understand why good service is not good enough
  • Know what members want and how YOU CAN deliver
  • Discover why quality in every aspect of the club is critical for winning the game
  • Understand touch points - connectivity - member loyalty
This session was presented by Bill McBride of Club One, Inc.