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Minding Your "CORE" Business: Member Integration & Retention
Minding Your

Minding Your

Author: Presented by IHRSA
Format: MP3

Product Code: 06CV8
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Price $10.00
Member Price $0.00

Monday, March 20, 2006
Member Service & Retention Track

  • Learn how to quantify & translate member fitness, health & wellness objectives into member programming requirements
  • Learn how to develop & position club programming options that will support diversified member needs
  • Understand the role of a club "gate-Keeper" to micromanage club member programming needs vis-…-vis member retention
  • Realize the benefits of creating a synergy between fee & non-fee based services vis-…-vis your club's brand
  • Know how to prepare your staff to deliver 5-Star customer service
This session is presented by Bob Esquerre of Esquerre Fitness Group, Inc.