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Member Service & Retention
Member Service & Retention

Member Service & Retention

Author: Presented by IHRSA
Format: MP3

Product Code: 460
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IHRSA 2007

26th Annual International Convention & Trade Show

17th Annual Art & Science of Health Promotion Conference


The following sessions were recorded during IHRSA 2007 and Art & Science of Health Promotion Conference in San Francisco, California, March 28-31, 2007.

Member Service & Retention
  • 31.5 Retention Ideas That Work! (Justin Tamsett)
  • IHRSA's 120m x 2010 Retention Program - Face2Face (Paul Brown)
  • Increasing Profits & Retention with Your New Member Orientations (Daron Allen)
  • Integrating a Comprehensive Delivery System for Consistent Customer Service (Bill McBride)
  • Member Service Forum: How to Offer "5 Star" Customer Service in Your Club (Josh Yonushonis)
  • Retention Forum: How to Double Your Profits with Improved Member Retention (Paul Brown)