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Managing the Member Experience: Achieving & Maintaining Excellence
Managing the Member Experience: Achieving & Maintaining Excellence

Managing the Member Experience: Achieving & Maintaining Excellence

Author: Presented by IHRSA
Format: MP3

Product Code: 05cv24
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MP3
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Price $10.00
Member Price $0.00


Member Service & Retention Track

  • Learn how to set up expectations and delivery systems that create optimal member experiences
  • Obtain performance alignment of team members to the culture and purpose of the organization
  • Create clear expectation management and applications in how to deliver consistently
  • Improve consistency
  • Improve brand based on improved delivery systems


This session was presented by Bill McBride from Club One, Inc.