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Enhancing Retention Through Staff Training
Enhancing Retention Through Staff Training

Enhancing Retention Through Staff Training

Author: Presented by IHRSA
Format: MP3

Product Code: 05cv3
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MP3
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Price $10.00
Member Price $0.00


Member Service & Retention Track

  • Learn how to teach your membership staff simple techniques they can use to get inactive and newly active members off to the right start
  • Discover how to help your personal trainers and fitness room employees motivate members who are new to exercise
  • Learn how to coach your group exercise staff to encourage and empower inactives who come to their classes
  • Identify how to establish communication networks among your staff that will help your inactive members stay on track and minimize drop-outs


This session was presented by Michele Guerra of Human Kinetics.