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Blair McHaney has been a club owner for 30 years. He is currently the President of Confluence Fitness Partners, Inc. which owns two Gold's Gyms in central Washington. McHaney is the only Gold's Gym franchisee to receive Franchisee of the Year, Visionary of the Year, The Presidents Award, and be inducted into the Gold's Gym Hall of Fame. In addition, his clubs consistently receive the highest customer loyalty scores in the Gold's Gym system (NPS). In 2011, McHaney also accepted the role as Vice President of Strategic Initiatives for Medallia, Inc. after consulting for them for 4 months. He is a lifetime entrepreneur and customer experience practitioner, teacher, student, and leader.



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Learn from the Industry Leaders in Loyalty and Engagement

Author: Blair McHaney
This educational session was recorded during IHRSA 2015 in Los Angeles, CA. This is a MP3 (audio-only) download.
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Product Code: 15CONV19

 

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Enhancing the Member Experience: Lessons Learned from the World's Most Successful Brands (Webinar)

Author: Blair McHaney
In this IHRSA webinar, sponsored by Cybex, you will learn how to improve the overall experience of your health club's members.
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Product Code: 2013608

 

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Become a Customer Experience Giant: Lessons Learned from the Greatest Brands (MP3)

Author: Blair McHaney
This educational session was recorded during IHRSA's 32nd Annual International Convention & Trade Show in March 2013.
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Product Code: 13CONV33