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Stephen Ready is the Founder and President of VCT, a leading provider of member experience advisory and managed services for private clubs and their members.

Ready speaks regularly on the subject of member experience at national and global conferences including IHRSA's Annual International Convention. In addition, he is a featured speaker at NCA’s National Club Conference and the annual Club Managers Association of America Conference. He is also a regular contributor to Club Director and Club Management magazines and serves as the publisher of ACTIVATE! Magazine, a monthly ePublication providing education, case studies, and best practices on enhancing the member experience.

Additionally, Ready is the Founder of INSPIRED, a new organization dedicated to raising funds for nonprofits through inspiring fundraising events — online and offline. Ready also serves on the board of directors for the National Club Association Foundation. He is a graduate of Lehigh University.

Enhancing the Member Experience: Engagement and Communications in a Changing World (MP3)

Author: Stephen Ready
This educational session was recorded during IHRSA's 32nd Annual International Convention & Trade Show in March 2013.
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Product Code: 13CONV48