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Stephen J. Tharrett, MS, is currently the owner and president of Club Industry Consulting, a global consulting business established in 2006 as well as a partner in Club Intel, a global firm focused on market research and the engagement of customers and members. He is the author or co-author of four management textbooks including Fitness Management, Third Edition and is also the co-editor of ACSM’s Health/ Fitness Facility Standards and Guidelines, Fourth Edition. Tharrett is a former president of IHRSA, having served as president of the international association from 1996–1997.

Paul Bedford, Ph.D., is a renowned authority on the management of retention, attrition, and the customer experience in the health/fitness club industry. Paul’s company, retentionguru.com, works with clients to improve customer experience, loyalty, and, as a result, profitability for club operators. He frequently presents on the topics of retention and attrition at conferences on the international stage (Austria, Finland, Germany, Holland, India, Italy, Ireland, Norway, Spain, Sweden, Switzerland, Turkey, and USA), as well as serves as a regular speaker at the annual IHRSA conference.



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Why People Join, Leave, and Stay With Health/Fitness Clubs: The Ultimate Handbook of Member Retention

Author: Stephen J. Tharrett, Paul Bedford
Length 217 pages
Preview available
Also available as an eBook
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Product Code: 9781606792162