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Service: It’s All About Our Members’ Perception!

Author: Lisa Gorsline
This educational session was recorded during IHRSA 2017 in Los Angeles. This is a MP3 (audio-only) download.
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Product Code: 17CONV57

 

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So You Have a New Member...Now What Do You Do?

Author: Lisa Gorsline
In this IHRSA webinar, sponsored by ABC Financial, you will learn how to improve your health club's member retention rate.
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Product Code: 2015661

 

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Member Service 101: Create a Service Culture that is Proven to Retain Your Members

Author: Lisa Gorsline
This educational session was recorded during IHRSA 2015 in Los Angeles, CA. This is a MP3 (audio-only) download.
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Product Code: 15CONV13

 

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Create a Service Culture That is Proven to Retain Your Members

Author: Lisa Gorsline
Length 59 minutes
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Product Code: 827008359196

 

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Retain Your Members by Utilizing 10 Simple Programs

Author: Lisa Gorsline
This educational session was recorded during IHRSA's 33rd Annual International Convention & Trade Show in March 2014. This is a MP3 (audio-only) download.
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Product Code: 14CONV23

 

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Exceeding Member Expectations Through Staff Training and Retention

Author: Lisa Gorsline
Exceeding Member Expectations Through Staff Training and Retention explores the need for health/fitness clubs to hire the right people, as well as understand the value of treating and training every employee in
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Product Code: 827008017898

 

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Exceed Member Expectations through Staff Hiring & Retention (MP3)

Author: Lisa Gorsline

This session was presented by Ms. Lisa Gorsline, President/General Manager, Corpus Christi Athletic Club.
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Product Code: 10CV15