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Developing a Meaningful Relationship With Your Audience

Author: Lauve Metcalfe
Length 58 minutes
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Product Code: 827008233397

 

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Excellence of Operating Quality, Profitable Clubs

Author: Bill McBride
Length 53 minutes
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Product Code: 827008230693

 

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Changing the Way Fitness is Done!

Author: Cameron Hedges
Length 73 minutes
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Product Code: 827008229994

 

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Establishing a Solid Foundation to Closing: The Secrets to Increasing Your Sales

Author: Steve Jensen
Length 86 minutes
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Product Code: 827008229697

 

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Beyond Service With a Smile

Author: Christine Thalwitz
Length 71 minutes
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Product Code: 827008229598

 

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Relationships, Results, Retention, and Referrals

Author: Michael McDonald
Length 55 minutes
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Product Code: 827008227198

 

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Customer Service: Making Members Feel Special

Author: Patricia Kirk
Length 55 minutes
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Product Code: 827008227396

 

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Serve, Retain, and Profit With Secondary Sales

Author: Paul Brown
Length 70 minutes
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Product Code: 827008227792

 

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Pricing Your Membership and Services for Success

Author: Bonnie Patrick Mattalian
Length 84 minutes
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Product Code: 827008227891

 

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Clients and Trainers Who Play Together, Stay Together!

Author: Sherri McMillan
Length 132 minutes
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Product Code: 827008104192

 

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7-Star Service: Best Practices for Improving Customer Service

Author: Ruby Newell-Legner
Length 72 minutes
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Product Code: 827008170098

 

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Strong Women, Strong Members

Author: Sara Kooperman
Length 92 minutes
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Product Code: 827008168095

 

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Relationships: Academics, Athletics, Recreational Sports, and Student Affairs—A Panel Discussion and Conversation

Author: Denny Byrne, Heather Sanderson, Doug Milder, Susie Mahoney, Mike Fulford
Length 90 minutes
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Product Code: 827008167494

 

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The Customer is Usually Wrong

Author: Barry Klein, Rob Bishop
Length 68 minutes
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Product Code: 827008165490

 

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Walk the Line: Revenue Generation Without Member Alienation

Author: Alec Southall, Shaun Bossio
Length 45 minutes
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Product Code: 827008164097

 

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Technology in Recreation Centers

Author: Christopher Chivetta
Length 79 minutes
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Product Code: 827008161393

 

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Managing Your Customer Service Delivery

Author: Presented by IHRSA
Length 84 minutes
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Product Code: 827008160693

 

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The Induction Process

Author: Thomas Plummer
Length 101 minutes
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Product Code: 827008156597

 

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The Lost Art of Member Service

Author: Thomas Plummer
Length 151 minutes
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Product Code: 827008156498

 

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From Input to Incarnation

Author: Tom Poulos, Arnie Biondo
Details what steps should be undertaken to secure community buy-in for a new recreation center as well as help determine and prioritize the components in the yet-to-be-built facility.
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Product Code: 827008093595

 
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