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Why People Quit

Author: Presented by IHRSA

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Product Code: 505

 

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The Laws of Member Connection—Enrollment Through Lifetime Loyalty

Author: Bill McBride
Presents a comprehensive framework for profitably managing a commercial health club and delivering an extraordinary member experience. The DVD features concepts that are discussed in a thorough and inclusive manner in order to highlight a professional res
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Product Code: 827008342594

 

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The Triangle of Success—Sales, Marketing, Retention—for the Independent Operator

Author: Emmett Williams, Dave Wright
Presents an overview of the most critical success factors in health-club marketing, sales, and retention. Featuring two health/fitness professionals, who have traveled the world working with over 2,500 independent health clubs, the DVD is designed to be a
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Product Code: 827008348497

 

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IHRSA's Guide to Health Club Cleanliness

Author: Presented by IHRSA
In June 2008, IHRSA launched a research program to explore the ways in which perceptions of health club cleanliness have become an important part in retaining members.  Specifically, we wanted to understand how club cleanliness affects member usage,
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Product Code: 500

 

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Integrating a Comprehensive Delivery System for Consistent Customer Service

Author: Bill McBride
Reviews how health/fitness clubs can provide consistent service delivery throughout all member touch points. The DVD details how facilities can unlock the"connection lock" involved in offering inclusive service for all members. The DVD also explains how c
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Product Code: 827008216994

 

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Increasing Profits & Retention with Your New Member Orientations

Author: Daron Allen
Presents an overview of the key factors involved in conducting quality new member orientations. The DVD details strategies for increasing the attendance at new member orientations, as well as explains how these undertakings can drive a clubÆs revenues. Th
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Product Code: 827008204595

 

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How to Offer "5-Star" Customer Service in Your Club

Author: Josh Yonushonis
Reviews how a high-end hotel health club & spa flawlessly provides customer service and how health/fitness clubs can implement similar strategies into their facilities. The DVD details how a club can establish high-quality customer-service standards, and
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Product Code: 827008221592

 

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Programming Forum: "Hit-the-Bottom-Line" Group Programming & Membership Retention

Author: Presented by IHRSA
This session is presented by Mr. Bob Esquerre, Fitness Consultant, Esquerre Fitness Group International.
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Product Code: 08CV100

 

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Oklahoma Health Mentoring Program: An Effective Approach to Motivating the Masses

Author: Presented by IHRSA
This session is presented by Dr. Neil Gordon, Chief Medical and Science Officer, Nationwide Better Health; Ms. Nancy Haller, Manager, State Wellness Program, Employees Benefits Council; and Ms. Suzie Robinson, OK Health Mentor, OK Health Mentoring Program
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Product Code: 08CV50

 

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Early Sprouts: Gardening and Nutrition Experiences for the Young Child

Author: Presented by IHRSA
This session is presented by Dr. Karrie Kalich, Assistant Professor, Health Science, Keene State College.
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Product Code: 08CV112

 

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Successful Strategies for Gaining High Levels of Participation in Your HRA

Author: Presented by IHRSA
This session is presented by Ms. Ann Sabbag, Founder and President, Health Designs, Inc.
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Product Code: 08CV11

 

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Brain and Body Fitness: The Physical Activity Link to Healthy Aging

Author: Presented by IHRSA
Learn 3 ways exercise affects the brain. Learn 5 key benefits of physical activity for healthy aging. Learn physical activity behavior trends among people 50 and older based on AARP research and programs. This session was presented by Ms. Siobhan Hancock,
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Product Code: 08CV128

 

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Heart Check: Past, Present, and Future of a Workplace Organizational Health Support Assessment Tool

Author: Presented by IHRSA
This session is presented by Dr. Brian Fisher, Assistant Professor, Prevention Research Center, School of Public Health, University of Albany; Dr. Thomas Golaszewski, Professor, Department of Health Science, State University of New York, College at Brockp
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Product Code: 08CV120

 

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Diamonds in the Data: Logic Modeling

Author: Presented by IHRSA
This session is presented by Ms. Norma Martinez-Rubin, Founder and Principal Consultant, Evaluation Focused Consulting.
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Product Code: 08CV52

 

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Defining Participation in the Era of Tailored Approaches and Its Implications to Outcome Evaluation in Worksite Health

Author: Presented by IHRSA
This session was presented by Dr. Yosuke Chikamoto, Director of Research, Health Fitness Corporation.
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Product Code: 08CV22

 

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Systematic Review and Reporting: A Model for Improving Program Success and Cost-Effectiveness

Author: Presented by IHRSA
This session is presented by Dr. Jamillah Berry, Program Manager, Morehouse School of Medicine, Prevention Research Center.
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Product Code: 08CV118

 

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Member Service/Hospitality Forum

Author: Presented by IHRSA
This session was presented by Ms. Smairya Million, COO, Millenium Partners Sports Club Management, LLC and Ms. Karen Woodard-Chavez, President, Premium Performance Training.
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Product Code: 08CV87

 

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Retention Forum: The Key to Your Bottom Line

Author: Presented by IHRSA
This session is presented by Ms. Laurie Cingle, President, Laurie Cingle Consulting and Coaching
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Product Code: 08CV70

 

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The Laws of Member Connection- Enrollment Through Lifetime Loyalty

Author: Presented by IHRSA
Learn how to enroll new members into THE lifestyle. Strategies for on-boarding members into your club. Connect your members to your solutions. Support your members when they falter. Earn loyalty from your members so they become raving fans. This session w
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Product Code: 08CV6

 

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IHRSA's 120m x 2010 Retention Program- Face2Face

Author: Presented by IHRSA
Discover the latest effective trends in building member retention. Learn how to mass produce personalized support. Realize the newest developments in automated contact management. Learn how delivering and benchmarking non physical results is paying divide
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Product Code: 08CV40

 
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