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Managing Your Customer Service Delivery

Author: Presented by IHRSA
Length 84 minutes
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Product Code: 827008160693

 

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101 Tips to Motivate Your Clients and Increase Retention

Author: Nicki Anderson
Length 127 pages
Preview available
Also available as an eBook(read more...)

Product Code: 9781606790533

 

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The Induction Process

Author: Thomas Plummer
Length 101 minutes
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Product Code: 827008156597

 

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The Lost Art of Member Service

Author: Thomas Plummer
Length 151 minutes
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Product Code: 827008156498

 

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Create Raving Fans by Engaging Your Members

Author: Trina Gray
In this IHRSA webinar, sponsored by Cybex, you will learn how to create raving fans for your health club.
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Product Code: 578

 

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From Input to Incarnation

Author: Tom Poulos, Arnie Biondo
Details what steps should be undertaken to secure community buy-in for a new recreation center as well as help determine and prioritize the components in the yet-to-be-built facility.
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Product Code: 827008093595

 

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Measuring and Managing Profitable Group Fitness: The Key to Membership Retention

Author: Sara Kooperman
Discusses the growing focus on membership retention and managing by the numbers.
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Product Code: 827008098590

 

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Creating the Ultimate Member Experience!

Author: Shawn Stewart
In this IHRSA webinar, you will learn how to improve your health club's member satisfaction and retention.


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Product Code: 575

 

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Making Your Front Desk Work for You and Your Customers

Author: Jeanne Wunderle
Details three major components of all front desks—technology, personnel and design—and then explores several tested strategies for ensuring that a facility’s front-desk operation is successful.
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Product Code: 827008101498

 

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Five Star Service: Standards - Strategies - Solutions (MP3)

Author: Brent Darden
This session was recorded during IHRSA's 30th Annual International Convention & Trade Show in March 2011.
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Product Code: 11CONV33

 

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Understanding and Being Prepared for a Decade of Change

Author: Thomas Plummer
Features a workshop that explores what clubs need to do to be successful in the current competitive market.
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Product Code: 827008097692

 

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Differentiate or Die! Three Steps to Uncovering Your Uniqueness

Author: Donna Hutchinson
Explores why it is important that organizations determine what is it that they provide that is different from what every other facility has to offer.
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Product Code: 827008094592

 

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Catch and NO Release: How to Retain Your Fitness Members

Author: Scott Chovanec
Details what research shows organizations about the needs and interests of individuals who engage in their fitness programs.
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Product Code: 827008088195

 

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The Member Management Life Cycle—From Prospect to Member to Former Member

Author: Rob Bishop, Barry Klein
Reviews the fact that individuals who belong to health/fitness facilities have a predictable life cycle as members.
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Product Code: 827008095193

 

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Maximizing Member and Staff Retention

Author: Richard Ekstrom
Details specific practices that fitness centers can implement that can have a significant impact on not only the retention of members, but the productivity and longevity of their staff. The DVD provides straightforward and easy-to-understand and –apply management methods designed to create a ‘retention-centic’ facility. The DVD also reviews systems that can be employed to identify and target those individuals who are most likely to cancel their memberships.
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Product Code: 827008026098

 

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Membership Sales: Maximum Performance Actualization

Author: Geoff Hampton
Explores the impact of maximum performance in new membership sales on an increased level of bottom-line profitability for medically affiliated businesses. The DVD reviews the inefficiencies of “old school” sales techniques and the deficiencies of the “false assumptions” that most sale approaches utilize. The DVD also explains how medically affiliated organizations can identify their opportunities to quickly improve their bottom-line performance.
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Product Code: 827008026395

 

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Creating a Warm and Welcoming Club Environment

Author: Brent Darden
Length 34 minutes
Preview Available

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Product Code: 827008967193

 

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Engaging New Members in the Club

Author: Brent Darden
Length 59 minutes
Preview Available

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Product Code: 827008968794

 

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Creating and Sustaining a Member-Service Culture

Author: Herb Lipsman (The Health Club Company)
Length 86 minutes
Preview Available

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Product Code: 827008969593

 

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Increasing Membership Retention in the Health and Fitness Industry

Author: Bill McBride
Length 29 minutes
Preview Available

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Product Code: 827008967995

 
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