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Practical Approaches to Retention

Author: Presented by IHRSA
Recognize the findings of the FIA retention reports, learn to apply basic principles in any size facility, design a plan for the implementation of a retention strategy, identify staff training requirements, and estimate potential increases in revenue.
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Product Code: 05cv14

 

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Positioning Your Health Club as the First Choice for Healthcare

Author: Presented by IHRSA
This session was presented by Jason Conviser from JMC & Associates.
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Product Code: 05cv34

 

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No Pain, No Gain! Making Money by Solving Customer Problems

Author: Presented by IHRSA
Understand the true value of your services to your members. Define and develop your unique competitive niche. Link value, price, and revenue to increase profits. Justify your prices without feeling defensive. Apply special techniques for handling difficul
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Product Code: 06CV43

 

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Minding Your "CORE" Business: Member Integration & Retention

Author: Presented by IHRSA
Learn how to quantify & translate member fitness, health & wellness objectives into member programming requirements. Learn how to develop & position club programming options that will support diversified member needs. Understand the role of a club "gate-K
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Product Code: 06CV8

 

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Member Service & Retention

Author: Presented by IHRSA
The following sessions were recorded during IHRSA 2007 and Art & Science of Health Promotion Conference in San Francisco, California, March 28-31, 2007.
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Product Code: 460

 

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Member Retention: Why It's More than a Program

Author: Presented by IHRSA
Learn how to positively affect their retention rate. Learn the role that management and staff have on retention. Learn the role that facilities and equipment have on retention. Learn how to properly integrate new members into the club. Learn how to effect
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Product Code: 06CV32

 

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Managing the Member Experience: Achieving & Maintaining Excellence

Author: Presented by IHRSA
Learn how to set up expectations and delivery systems that create optimal member experiences, obtain performance alignment of team members to the culture and purpose of the organization, create clear expectation management and applications in how to deliv
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Product Code: 05cv24

 

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Integrating a Comprehensive Delivery System for Consistent Customer Service

Author: Presented by IHRSA
Learn how to offer consistent service delivery throughout all member touch points. Understand leadership alignment. Realize management of the critical few. Learn to put focus and intensity in creating the "wow" factor. Unlock the "connection lock" to offe
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Product Code: 07CV25

 

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Increasing Profits & Retention with Your New Member Orientations

Author: Presented by IHRSA
Learn how to increase the value of your new member orientations. Discover strategies for increasing the show ratios. Uunderstand how new member orientations can drive revenues. Increase member retention and profitability. This session is presented by Daro
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Product Code: 07CV117

 

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IHRSA's 120m x 2010 Retention Program - Face2Face

Author: Presented by IHRSA
Discover the results achieved from around the globe using the Face2Face Retention program Learn the challenges and solutions of retention system implementation. Receive an IT update and how the data being collected is improving results. Hear client feedba
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Product Code: 07CV46

 

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How to Offer "5-Star" Customer Service in Your Club

Author: Presented by IHRSA
Learn how customer service is flawlessly provided in a high-end hotel health club & spa. Learn how to implement those strategies into your facility. Learn how to make sure all of your staff deliver consistent customer service. Learn how to establish c
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Product Code: 07CV108

 

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How to Lose Your Job in 10 Days

Author: Presented by IHRSA
Learn the primary reasons Health Club Managers are terminated, learn how to avoid the major pitfalls that can result in termination, learn how to become more proactive in conflict resolution at the club, and learn how to be a more effective manager.
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Product Code: 05cv33

 

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Fitness American Style II: A Look at How and Why Americans Exercise (PDF)

Author: Presented by IHRSA
In 2001, IHRSA commissioned consumer research which resulted in the popular report, Fitness American Style. This report became a vital asset in our efforts to promote the industry to the mainstream media.

The second edition was released in March 2
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Product Code: 432

 

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Enhancing Retention Through Staff Training

Author: Presented by IHRSA
Learn how to teach your membership staff simple techniques they can use to get inactive and newly active members off to the right start, discover how to help your personal trainers and fitness room employees motivate members who are new to exercise, learn
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Product Code: 05cv3

 

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Enhance Member Integration by Increasing Non-Dues Revenue & Referral at Point of Sale

Author: Presented by IHRSA
Learn why this type of selling is an extension of gracious service. Increase member integration and retention. Create higher value and differentiation between fee for and free services. Develop verbiage to package all non-dues programs into a benefit new
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Product Code: 05cv70

 

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Cultivating Compassion: A Method for Improving Patient Satisfaction, Outcomes & Health Organization Profitability

Author: Presented by IHRSA
Learn to understand the critical role that compassion plays in improving patient satisfaction and medical outcomes. Learn to identify compassion as a skill that can be taught and cultivated. Learn a simple and easy five step method that will improve their
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Product Code: 07CV1

 

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Creating a Service Culture in Your Club

Author: Jennifer Graffice
Explains how health/fitness clubs can exceed member expectations in their facilities. The DVD reviews a series of unique services and programs that clubs can offer to keep their members coming back and details how clubs can recruit, train, and retain qual
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Product Code: 827008193691

 

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Converting the Fence Sitter: Successful Strategies for Engaging the Hard to Reach

Author: Presented by IHRSA
Learn to identify and understand key organizational and cultural barriers that prevent health promotion program participation, learn to identify and customize a successful framework that will increase management and union involvement in your initiative le
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Product Code: 07CV61

 

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Bridging the Gap Between Public Health Initiatives & Traditional Health Clubs

Author: Presented by IHRSA
Understand current public health initiatives related to fitness and exercise. Identify best practices for successfully implementing public health initiatives in a health club setting. Recognize how public health initiatives can increase membership. Improv
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Product Code: 07CV29

 

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31.5 Retention Ideas That Work!

Author: Presented by IHRSA
Learn strategies for building retention. Learn to implement programs that promote retention. Hear promotions that work. Set a plan to put them in place. Obtain useful forms for your program development. This session is presented by Justin Tamsett, Owner,
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Product Code: 07CV4

 
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