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Outrageous Customer Service

Author: Nicki Anderson
Explains how personal trainers can create a special niche in the marketplace for themselves by doing something that costs them little, yet garners relatively large returnsùgreat customer service. The DVD presents unique customer-service ideas and suggesti
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Product Code: 827008757190

 

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Creating a Member-Centric Club Environment

Author: Karen Wischmann
Presented by: Karen Wischmann, President, Total Woman Gym

Length: 1 hour 24 minutes

Sponsored by Parisi Franchise Systems, Inc.

In this webinar, you will:
  • Learn how to define your club's standards for member-centric excellence
  • Discover how to create programs that get and keep your members involved
  • Explore how to use your web site to create a community for your members
  • Learn how to communicate with your members the right way

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Product Code: 540

 

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Turn Your Club into a Community

Author: Herb Lipsman (The Health Club Company)
"IHRSA's webinar (Turn Your Club into a Community) was fabulous!  Herb Lipsman (President & CEO of The Health Club Company) is an industry veteran like me and he has great insight into the business. Once more club operators find out how valuable Once more club operators find out how valuable these webinars are, many more will sign up.”    -- Cary L. Adler, President, Spa 23 Health & Racquet Club
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Product Code: 531

 

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What Women Want - Attracting, Servicing & Retaining Women in Today's Fitness Environment

Author: Presented by IHRSA
Understand the needs of the female clientele. Learn how to design your club for todayÆs woman. Learn how to tailor your clubÆs marketing to women. Discover how to attract the female clientele with programming. Learn how to service and retain your female c
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Product Code: 09cv92

 

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Latest Trends in Successful Club Management

Author: Presented by IHRSA
Identify the key drivers of club success in today's market. Implement facility design and marketing ideas that will delight members and get attention in your community. Significantly increase member retention by systematically building deeper relationship
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Product Code: 09cv91

 

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Outreach Marketing Magic

Author: Presented by IHRSA
Learn how to embed your club in the community so if it's happening, your there. Discover proven lead generation strategies. Learn how to arrange trade-outs and shares for the ultimate win-win. Learn about corporate and group membership programs that grow
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Product Code: 09cv90

 

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Recruiting, Training & Keeping Good Trainers

Author: Presented by IHRSA
Develop strong apprenticeship and training programs. Create successful personal training orientation systems. Gain knowledge on how to keep a team of trainers happy. Discover 6 evaluation systems. Guarantee that you will be surrounded by great talent.This
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Product Code: 09cv89

 

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The Five Goals of Programming Success for Older Adults

Author: Presented by IHRSA
Eliminate 5 preconceived ideas. Identify 5 major issues that make this niche a club within your club. Understand the 5 wants and 5 needs of the aging market taken from the 6 dimensions of wellness. Hire and acquire the 5 necessary attitudes needed by a le
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Product Code: 09cv88

 

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How To...Compete with the Competition

Author: Presented by IHRSA
Explore the state of the large national chains, what is their USP and what do the facilities look like. Review what programs, equipment and entertainment options they provide & how to compete with them. Review design trends and facility offerings. Obtain
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Product Code: 09cv87

 

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2009 Employment Law Update & Managing the Generation Y Worker

Author: Presented by IHRSA
Learn about the needed information to recruit and retain the "Generation Y" worker now that they are entering the American workforce. Understand the "Generation Y" customer and worker. Discover how to avoid expenses related to overtime pay and discriminat
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Product Code: 09cv86

 

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The Growing Power of "Green": Why Your Club Must Ride the Wave

Author: Presented by IHRSA
Learn four strategic reasons as to why your club should be going green: it's easier to ride a wave than paddle. Discover what other clubs have done and what you can do ûnow! Discover how going green has increased profits. Use going green to differentiate
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Product Code: 09cv84

 

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Extraordinary Club Management

Author: Presented by IHRSA
Gain a very clear model for how sales & service are two sides to the same coin. Learn to design member experiences that deliver consistent wow factor. Discover systems and processes that create profitability and sustainability in competitive markets. Bett
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Product Code: 09cv83

 

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The Club Operators' Guide to Success: An In-Depth Look at Member Satisfaction

Author: Presented by IHRSA
Discuss member satisfaction in regards to club employees and operations. Discuss member satisfaction in regards all aspects of the general health club experience. Evaluate member feedback regarding health club sales & marketing practices. Discuss a detail
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Product Code: 09cv82

 

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Optimal Performance for Personal Trainers: How to Unleash Your Peak Potential

Author: Presented by IHRSA
Learn how to optimize your inner drive for training clients. Discover ways to maintain emotional control when clients become complacent. Learn how to enhance leadership. Discover how to enhance teamwork. Gain knowledge on how to have a tremendously profit
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Product Code: 09cv81

 

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Youth Performance Training Made Easy: How to Capitalize from Youth Memberships

Author: Presented by IHRSA
Learn how to attract the youth market and their parents to your club and sell more memberships. Learn how to generate additional revenue from outside your facility and provide your personal trainers with the opportunity to make more money by performing Te
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Product Code: 09cv80

 

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Guide to Successful Club Renovations: Current & Future Trends

Author: Presented by IHRSA
How to make your club a cutting edge "club of the future". Discover what the facility offering trends are for new clubs and how to incorporate them into your renovation. Learn about new decor trends and how to incorporate them into your renovations. Learn
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Product Code: 09cv79

 

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The Art of Managing Your Personal Training Department: Managing with Intention

Author: Presented by IHRSA
Identify the concept of risk within your personal training models. Learn how to classify trainers as Low, Moderate and High risk with 8 tried and tested action steps to bring trainers back in line. Explore the five (5) common pitfalls Program managers mak
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Product Code: 09cv77

 

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Selling the Value Proposition

Author: Chris Gallo, Kevin Hedley
Online Education: IHRSA's Spring 2009 Webinar Series Club Success in a Recession
Selling the Value Proposition
Presented by: Chris Gallo, President, Health Club Development Company
Kevin Hedley, COO, O2 Fitness
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Product Code: 528

 

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Guide to Developing a Profitable Personal Training Business System in Your Club

Author: Presented by IHRSA
Set up the business of personal training to ensure ease of administration and profit. Successfully implement the system within their current structure with their current trainers on board. Easily administer the day-to-day operations of the business. Measu
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Product Code: 09cv48

 

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Staff Orientation and Training: The WHYs and Must DOs

Author: Presented by IHRSA
Learn why staff and orientation and training is critical. Understand the financial impact of good or bad training. Receive the necessary ingredients of an orientation program. Receive the necessary ingredients of a training program. Be given a complete or
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Product Code: 09cv47

 
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