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Wasn’t I Just Here? Get Unstuck When You’re in a Rut

Author: Susan Fee
Length 70 minutes
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Product Code: 827008164592

 

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The Customer is Usually Wrong

Author: Barry Klein, Rob Bishop
Length 68 minutes
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Product Code: 827008165490

 

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Walk the Line: Revenue Generation Without Member Alienation

Author: Alec Southall, Shaun Bossio
Length 45 minutes
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Product Code: 827008164097

 

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Utilizing Public/Private Partnerships to Develop New Recreation Facilities

Author: Ken Ballard, Jeff King
Length 83 minutes
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Product Code: 827008163991

 

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Effective New Employee Orientation

Author: Jordan Shenker
Length 80 minutes
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Product Code: 827008163892

 

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Pursuing Excellence: What It Takes to Create a Great Place to Work

Author: Rick Hanetho
Length 91 minutes
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Product Code: 827008163199

 

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Aquatic In-Service Training for Improved Risk Management and Safety

Author: Jim Wheeler
Length 75 minutes
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Product Code: 827008162994

 

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Succession Planning in Challenging Times: Enhancing Your Superhero Skills

Author: James Wheeler
Length 75 minutes
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Product Code: 827008162390

 

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Encouraging Staff Development to Motivate Your Staff: The Performance Appraisal Process

Author: Ruby Newell-Legner
Length 69 minutes
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Product Code: 827008161591

 

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Dramatic Comeback: Successful Reuse of Aged Facilities

Author: Stephen E. DeHekker
Length 79 minutes
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Product Code: 827008161492

 

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Well Equipped.™ Be the Solution: From Newly Certified to Stellar

Author: Jane Bahneman, Stephanie Collins
Length 79 minutes
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Product Code: 827008160891

 

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Managing Your Customer Service Delivery

Author: Presented by IHRSA
Length 84 minutes
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Product Code: 827008160693

 

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How to Empower Your Staff to Achieve the 3 R’s: Recognition, Reward, and Retention

Author: Mike James
Length 68 minutes
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Product Code: 827008160594

 

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One Size Does Not Fit All: Tailoring Public Process

Author: Andrew Barnard
Length 72 minutes
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Product Code: 827008160396

 

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Fitness Trends for 2012: How Understanding Them Can Grow Your Business

Author: Angela Corcoran
In this IHRSA webinar, sponsored by Cybex, you will learn how understanding current fitness trends can grow your club's business.
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Product Code: 587

 

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IHRSA's Guide to Personal Training, 2nd Edition

Author: Presented by IHRSA
Released in March 2012 and sponsored by the American Council on Exercise (ACE), this guide will help you take your health club's personal training program to the next level.
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Product Code: 543-2012

 

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The Lost Art of Member Service

Author: Thomas Plummer
Length 151 minutes
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Product Code: 827008156498

 

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Have Your Pie and Eat It Too: Building A Purpose & Values-Driven, High-Performance Organization

Author: Nick Sarillo
Length 51 minutes
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Product Code: 827008153398

 

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Managing a Financially Successful Sales Team

Author: Casey Conrad
In this IHRSA webinar, sponsored by Cybex, you will learn how to manage a financially successful health club sales team.
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Product Code: 582

 

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The Ultimate Handbook of Jokes for Coaches, Leaders, and Speakers

Author: Pat Williams, Ken Hussar
Length 673 pages
Preview available
Also available as an eBook
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Product Code: 9781606791912

 
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