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Where Did That Member Go? Rediscovering the Lost Art of Member Service

Author: Thomas Plummer
Length 278 pages
Preview available
Also available as an eBook
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Product Code: 9781606791011

 

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Exploring the Power of Group Fitness

Author: Lori Lowell
In this IHRSA webinar, you will learn how to take your group fitness program to the next level.
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Product Code: 572

 

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Health Promotion Forum: Helping Companies Improve the Health of their Workforce (MP3)

Author: Presented by IHRSA
This panel session was moderated by Ms. Tanya Barham, CEO, Recess. Presenters included: Mr. Larry S. Chapman M.P.H., President/CEO, Champan Institute; Ms. Amanda Harris, Vice President of Fitness & Wellness, ACAC Fitness & Wellness Centers; and
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Product Code: 10cv02

 

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Fitting Together: 5 Winning Strategies for Managing Generational Differences in the Workplace (MP3)

Author: Fred Hoffman, M.Ed.
Presented by Mr. Fred Hoffman, Director of International Services, The Club Synergy Group
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Product Code: 10cv03

 

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Club Programming for Retention, Fun & Profit (MP3)

Author: Laurie Cingle, Thomas Kulp, Lori Lowell, Mark Miller
This session was moderated by Ms. Laurie Cingle, President, Laurie Cingle Consulting and Coaching. Speakers included: Mr. Thomas Kulp, Executive Director, Universal Athletic Club / Fitness Club Consultants; Ms. Lori Lowell, Owner, Gold's Gym / Group F
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Product Code: 10cv05

 

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Strategic Planning for Department Managers & Club Managers (MP3)

Author: Presented by IHRSA
When you understand the value of strategic planning, you take control over your future revenues and profits as well as the overall market direction of your business. Throughout the industry, companies are pursuing breakthrough methods to develop new pr
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Product Code: 10cv06

 

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Guarantee Your Club up to 400% Increased Profit by Tapping into the Billion Dollar Weight Loss World (MP3)

Author: Presented by IHRSA
This session was presented by Ms. Sandy Esterle, Marketing/Sales Trainer, Thin & Healthy Inc. & Ms. Donna Krech, CEO, Thin & Healthy Inc.
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Product Code: 10cv07

 

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Mastering Sales: It's 2010 - Are Your Membership Sales Team and Your Club the Best They've Ever Been? (MP3)

Author: Presented by IHRSA
Presented by Mr. Bill McBride, Chief Operating Officer, Club One, Inc.
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Product Code: 10cv08

 

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Compelling Strategies for Corporate Wellness (MP3)

Author: Christine Thalwitz
Presented by Ms. Christine Thalwitz, Director of Communications & Research, ACAC Fitness & Wellness Centers
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Product Code: 10CV09

 

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Brain Fitness Offerings to Attract and Retain Baby Boomers (MP3)

Author: Alvaro Fernandez
This session was presented by Mr. Alvaro Fernandez, CEO & Co-Founder, SharpBrains.
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Product Code: 10cv11

 

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Proven Programs that Profit Your Club (MP3)

Author: Presented by IHRSA

Presented by Ms. Jane Hein, Group Exercise Director, Rochester Athletic Club.
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Product Code: 10cv12

 

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Women's Leadership Summit (Part I): Keys to Unlock Your Leadership Potential (MP3)

Author: Presented by IHRSA
Join current and aspiring woman leaders from around the world to discuss the keys to unlock your leadership potential. This lively panel discussion will feature women visionaries who will challenge and empower you. Moderated by Ms. Debra Siena, Vice Pr
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Product Code: 10cv14

 

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Exceed Member Expectations through Staff Hiring & Retention (MP3)

Author: Lisa Gorsline

This session was presented by Ms. Lisa Gorsline, President/General Manager, Corpus Christi Athletic Club.
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Product Code: 10CV15

 

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Health Club Litigation: Avoidance & Defense (MP3)

Author: Presented by IHRSA
This session was presented by Mr. Brian Heermance, Partner, Morrison Mahoney LLP.
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Product Code: 10CV16

 

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Developing Management Roles and Organizational Cultures (MP3)

Author: Gerry Faust, Ph.D.

This session was presented by Gerry Faust, Ph.D., President
Faust Management Group.
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Product Code: 10cv17

 

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Ask the Industry Leaders: Expense Management - Best Practices (MP3)

Author: John Atwood, Keith Callahan, Anastasia Yusina, Chris Evans
Do you have a question that you have not been able to obtain an answer to? Are you looking to obtain additional information on a specific topic? Join industry leaders in this moderated audience interactive session. This session will provide you with ma
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Product Code: 10cv18

 

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Success Through Participation - Create a Dependable Non-Dues Revenue Stream (MP3)

Author: Presented by IHRSA
This session was presented by Mr. Thomas Kulp, Executive Director, Universal Athletic Club / Fitness Club Consultants.
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Product Code: 10CV22

 

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How Building a Worksite Wellness Movement Helps the Club Industry (MP3)

Author: Presented by IHRSA

This session was presented by Mr. Jonathan Lack, Executive Director, Houston Wellness Association.
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Product Code: 10cv23

 

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Advocates & Assassins: The Importance of Great Customer Service (MP3)

Author: Darren Jacobson
This session was presented by Mr. Darren Jacobson, Head of Product, Virgin Active South Africa
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Product Code: 10cv26

 

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Stop Costly Leads From Falling Through The Cracks; Let 21st Century Technology Increase Your Win Rate (MP3)

Author: Presented by IHRSA

Many clubs suffer from Follow Up Failure. InTouch will show you how technology can guarantee 7-11 touch points & give you true sales visibility. Our customers sell more memberships. This session was presented by Mr. Scott Johnston, CEO, InTou
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Product Code: 10cv27